1. Information We Collect

When you interact with TopLiving, we may collect the following information:

• Personal details such as your name, email address, phone number, and physical address.
• Project-related information you share with us (e.g., design preferences, property details).
• Payment details when processing invoices and transactions.
• Website usage data such as IP addresses, browser type, and browsing activity through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Provide our services, products, and quotations.
• Communicate with you regarding your project, orders, or enquiries.
• Process payments and send invoices.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and will never sell your information. However, we may share it with trusted third parties only when necessary, such as:

• Service providers who assist with installations, deliveries, or payment processing.
• Regulatory authorities if required by law.
• Business partners involved in fulfilling your project (only with your consent).

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

5. Cookies and Tracking

TopLiving.co.za uses cookies to improve website functionality and provide a better user experience. You can adjust your browser settings to refuse cookies, but this may affect certain features of the site.

6. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your personal data.
• Request deletion of your data (where legally permissible).
• Opt out of marketing communications at any time.
• To exercise these rights, please contact us at [Insert Contact Email].

7. Retention of Information

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

TopLiving

📧 Email: sales@topliving.co.za

📞 Phone: +27 (0)21 914 3240

🌐 Website: www.topliving.co.za